Fastpath Plugin Readme


The Fastpath plugin adds support for managed queued chat requests, such as a support team might use. For example, a web based "Live Support" interface can point a potential customer at a workgroup representing the Sales team. Members of that workgroup will receive notification that a someone is waiting and when someone from that workgroup accepts, the customer and the team member will be connected to communicate with each other.


Copy fastpath.jar into the plugins directory of your Openfire installation. The plugin will then be automatically deployed. To upgrade to a new version, copy the new fastpath.jar file over the existing file.


Configuration is performed under the Fastpath tab in the Openfire admin console. The legacy quick start guides can be found here.


The plugin now includes a web chat based on ConverseJS. See the workgroup text settings for the HTML Code that would place a "Chat with me" button on a web site. This code will handle the correct presence information for this workgroup. When the workgroup is offline, visitors are placed in a general public chat room for the workgroup. When the workgroup is online, visitors are placed in the waiting queue for the workgroup.